Terms & Conditions

Acceptance of Terms

By using this site and/or our services in any way, the customer agrees to be bound by these terms and conditions, as well as any other policies or rules published on the site, which may be modified by Zama Homes at any time.
If you do not agree with these terms, please do not use the site or services. Continued use will be deemed full acceptance.

Reservations

Zama Homes acts as an online platform to list, rent, and book vacation and long-term accommodations in Mexico.

We strive to display accurate availability, but we cannot guarantee real-time updates.
All requests are subject to Zama Homes’ confirmation.
In the event of force majeure, the customer will receive a full refund or be offered an equal or higher-standard accommodation, with no further liability for Zama Homes.

Advance Payment

A deposit is required to confirm any booking, as stated in the individual reservation form.
Without the deposit, the booking will not be valid.
Once payment is received, we will send a confirmation including the order number and payment receipt.

Payment Method

The full reservation amount must be paid 7 days before check-in.
The cardholder who made the booking must present the same credit card used and a valid ID at check-in.
Cash payments are accepted in MXN or USD at the current exchange rate, per Zama Homes policy.

VAT

All prices are shown without VAT.
Foreign passport holders (without Mexican citizenship) are exempt from VAT by presenting their passport and tourist visa upon check-in.
Mexican passport holders will be charged VAT as required by law.

Cancellation Policy

7 days or more before check-in → Free cancellation.
6 days or less before check-in → 100% charge.
Non-Refundable and monthly bookings (21 nights or more) follow different policies.

Check-in / Check-out

Check-in: from 3:00 PM.
Check-out: by 11:00 AM.

Cleaning

The apartment will be delivered clean, with linens and towels according to the number of guests in the reservation.
Additional cleaning or linen/towel changes are available at an extra cost.
The apartment must be returned in reasonable condition; otherwise, extra charges may apply.

Prices

Prices are in MXN or USD, per night, and include water, gas, electricity, internet, cable TV, local taxes, and building services.
Rates vary by season, length of stay, number of guests, and occupancy levels.
The final price is the one indicated in the official confirmation sent by Zama Homes.

Damages

Any damage to the apartment or its contents must be reported immediately to Zama Homes or its representative.

Liability

Zama Homes is not responsible for:

Accidents, losses, damages, or theft.
Service outages (water, electricity, internet, gas, appliances).
Acts or negligence of third parties or other building occupants.

The customer is solely responsible for their safety, the safety of their companions, and their belongings.

Terms of Use

Maintain respectful and appropriate conduct.
Smoking, lighting fires, or bringing pets (without prior approval) is prohibited.
No drugs, weapons, hazardous, or flammable materials are allowed.
Respect neighbors and avoid excessive noise.
The apartment cannot be used for commercial purposes, parties, or illegal activities.
Unauthorized stays beyond the contracted period will incur a charge of $400 USD per extra night.

Indemnification

The customer releases Zama Homes from any liability for damages or injuries that may occur to themselves, their companions, or their belongings during their stay.

Policy Changes

Zama Homes may modify these terms at any time. Changes will be published on this same page.

Jurisdiction

These terms are governed by the laws of the State of Quintana Roo, Mexico.
Any dispute will be resolved exclusively by the competent courts in Cancun.